This is a fantastic opportunity to work for one of the most funky and high profile brands in the technology world. This is a company that you would be proud to have on your CV. Due to rapid expansion we are looking to recruit customer support specialists, who have a genuine passion for IT & technology; to handle calls and emails from Business customers. Key Responsibilities; Dealing with international customers, you will receive incoming email and telephone requests looking to resolve technical issues relating to online applications. - Using the internal system you will log tickets, open cases and track communications with customers. - You will troubleshoot all issues reported, resolve and escalate to level 2 support. - You will provide a high level of support in a timely and efficient manner, ensuring outstanding levels of customer service to worldwide users. - Working as part of a team, you will be required to achieve both individual and team goals. - You will liaise with your Team Manager on a daily basis, helping to work to service level agreements as defined. Skills experience and attribtes required; - You will possess excellent IT Skills & a passion for technology! - Excellent communication skills with a proactive and positive approach to tasks - An effective team player, you will be able to work independently as well as managing projects as per your Team Manager - You will have a proven ability to deal with problems and solve them effectively - - Experience in a 1st line technical support role would be an advantage but not necessary, as full training will be given - Very customer service focused, with the ability to deal both with your colleagues, team manager and customers in a friendly, respectful and polite manner - Strong multi-tasking with excellent time management skills - Fluent English is essential + another language is a distinct advantage. - Must have the ability to work a 24 x 7 Shift Pattern